Refund Policy for Elbaz Tours
This Refund Policy is governed by and forms part of the full Terms and Conditions of Booking (Section 3: Client Cancellation and Refunds).
1. Scope of Refund Policy
This policy applies to all tours, treks, day trips, excursions, and custom travel packages booked directly with Elbaz Tours.
2. Cancellation by the Client (Standard Tours)
All cancellations must be submitted in writing (via email) by the Lead Client. Refunds are calculated based on the total tour price and the amount of notice provided before the scheduled start date.
| Cancellation Period (Prior to Tour Start Date) | Refund Entitlement |
| 60 days or more | Full refund of monies paid, minus the non-refundable deposit. |
| 31 to 59 days | Refund of 50% of the total tour price. |
| 15 to 30 days | Refund of 25% of the total tour price. |
| 14 days or less | No Refund (0%): 100% of the total tour price is retained as a cancellation fee. |
Non-Refundable Items
Please note that the following items are non-refundable under all circumstances:
The initial booking deposit (typically 25% to 30%).
Any fees incurred by Elbaz Tours for pre-paid, non-refundable third-party services (e.g., specific flight bookings, high-demand event tickets) as detailed in your booking confirmation.
Travel insurance premiums.
Unused Services
No refund will be provided for any unused services, accommodations, meals, or activities if the Client voluntarily chooses to leave the tour early or curtails any portion of the confirmed itinerary.
3. Cancellation by Elbaz Tours
In the rare event that Elbaz Tours must cancel a tour due to reasons within our control, you will be entitled to:
A full refund of all monies paid to Elbaz Tours.
The option to accept an alternative tour of comparable value, with any price difference refunded or collected.
Force Majeure Clause
If Elbaz Tours is forced to cancel or significantly alter your tour due to Force Majeure (events outside our control, such as natural disasters, civil strife, or government actions), we will offer a full refund less any unrecoverable costs incurred by us on your behalf (e.g., non-refundable payments already made to hotels or suppliers). We strongly advise purchasing travel insurance to cover this contingency.
4. Refund Processing
Method: All approved refunds will be processed back to the original method of payment (e.g., the credit card or bank account used for the booking).
Timeline: We aim to process and authorize all eligible refunds within 14 business days of confirming the cancellation request. Please allow additional time for the funds to clear into your bank account, which is dependent on your financial institution.
5. Amendments
If you wish to amend your booking (e.g., change dates or destination), we will apply your existing payment to the new booking, subject to any administrative fees and supplier charges detailed in Section 4 of our Terms and Conditions.
